Terms & Conditions

Our policy lasts 14 days from date of goods being received. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Special orders may not be returned if not a stocked item.

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must in the original packaging.

Nutritional items are non-refundable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at tfwbowral@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at tfwbowral@gmail.com and send your item to:

Unit 2&3, 44-48 Bowral Street, Bowral NSW 2576

Shipping

To return your product, you should mail your product to:

Unit 2&3, 44-48 Bowral Street, Bowral NSW 2576

You will be responsible for paying for your own shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.